WARRANTY and GUARANTEES

STILLMII JEWELRY warrants that all products listed on our online store platform will be free of any defect in materials or workmanship for the period of (1) year. Warranty begins from the date of shipment from a manufacturer’s facility. The warranty is extended to customers and applies to all STILLMII JEWELRY and accessories purchased, installed, and used for the purpose for which such equipment was originally designed. The above warranties cover only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or repairs made by anyone other than the manufacturer or a STILLMII JEWELRY authorized third-party service provider. STILLMII JEWELRY reserves the right to substitute functionally equivalent new or serviceable used parts.

WARRANTY CLAIMS AND PROCEDURES
1. During the applicable Standard Equipment Warranty Period outlined above, customer’s sole and exclusive remedy for any breach of the Standard Equipment Warranty will be, at STILLMII JEWELRY ’s sole discretion and option, the repair or replacement of the defective product. Components that customer claims to be defective must be available to STILLMII JEWELRY for inspection and evaluation. To be entitled to rights under the Standard Equipment Warranty, the customer must notify STILLMII JEWELRY in writing within thirty (30) days after discovering a suspected defect in any product, but in any event prior to the expiration of the applicable Standard Equipment Warranty Period. Notice to a STILLMII JEWELRY dealer, systems integrator, sales representative or other third party is not notice to STILLMII JEWELRY. Following its receipt of any such customer notice, STILLMII JEWELRY will determine whether the reported problem is covered by this Standard Equipment Warranty. If STILLMII JEWELRY determines that the problem is covered, STILLMII JEWELRY will authorize repair or replacement of the defective product, as deemed appropriate by STILLMII JEWELRY in its sole discretion.

2. Before shipping any product to STILLMII JEWELRY, the customer must obtain a written return authorization from STILLMII JEWELRY, and provide any proof of warranty eligibility requested by STILLMII JEWELRY. Any product received by STILLMII JEWELRY without a return authorization may, at STILLMII JEWELRY’s option, be returned to the customer collect. If a warranty replacement part is required, customer shall provide Purchase Order to STILLMII JEWELRY prior to shipment of the replacement, to guarantee the return of the rejected unit. Purchase Order is valid until suspected part is received and warranty is confirmed by assessment. Once a return authorization is obtained, the customer is responsible for packing and shipping the product/component to which its warranty claim relates to a service facility designated by STILLMII JEWELRY, within thirty (30) days after receipt of the return authorization. Upon receipt of replacement equipment (or part thereof), customer has thirty (30) days to tender the defective equipment (or part thereof) to the return carrier for shipment to the service center designated by STILLMII JEWELRY. If customer does not timely return the defective equipment (or part thereof), STILLMII JEWELRY hall invoice customer for the list price of such equipment (or part thereof), plus applicable shipping. Such failure to return the equipment (or part thereof) may, in STILLMII JEWELRY’s discretion, be grounds for termination of the warranty and/or suspension of any future advance exchange privileges until such outstanding defective equipment has been returned.

3. STILLMII JEWELRY will provide customer with new, rebuilt, refurbished or alternate equipment (or part thereof) of equal or improved quality, as exchange equipment (or part thereof) to replace eligible defective equipment (or part thereof). Any alternate equipment (or part thereof) will meet or exceed the specifications of the replaced equipment (or part thereof). Rebuilt or refurbished equipment may bear cosmetic blemishes that do not affect performance. Unless otherwise specified by STILLMII JEWELRY in writing, repaired or replaced equipment (or parts thereof) are covered only for the remainder of the term of the applicable Standard Equipment Warranty. All defective equipment (or parts thereof) replaced by STILLMII JEWELRY become the property of STILLMII JEWELRY. STILLMII JEWELRY has no obligation to (i) service, exchange or otherwise replace any equipment (or part thereof) that has been damaged, modified, abused, misused or over-used as determined by STILLMII JEWELRY or has been used with non-STILLMII JEWELRY supplies or products that have caused damage or malfunction; (ii) paint, refinish, refurbish, restore or exchange any equipment (or part thereof) with cosmetic blemishes; (iii) service, exchange or otherwise replace any equipment (or part thereof) if the same would interfere with, impede or be redundant with normal or scheduled maintenance of such equipment (or part thereof); (iv) service, exchange or otherwise replace any equipment (or part thereof) that is within sixty (60) days of the end of its production life; or (v) provide any 3rd party application software support or service involving application hardware or replace any accessories. If STILLMII JEWELRY elects to perform any such services at customer’s request, then such services will be deemed a service call and all labor, parts and materials used for the service call will be charged at STILLMII JEWELRY ’s then prevailing rates.